Enterprise Practice Manager Program

The Enterprise Practice Manager program is a new value-add service offered by Quadstone. It is aimed at companies that want to:

• Maximize their investment in the Quadstone System
• Deploy high quality customer management solutions across the global enterprise
• Seize competitive advantage and new business opportunities
• Resolve issues at an accelerated pace
• Respond quickly to changes within a dynamic business environment

Through the Enterprise Practice Manager program, companies are able to take advantage of the full value that a customer relationship represents, realize the full potential of implementing and deploying a customer management solution across multiple business lines and create knowledge-based plans for measuring and managing the customer relationship.

Organizations that instigate the correct approach at the outset of these implementations will realize the most gains in a shorter timeframe. Quadstone knows how to effectively leverage measurement and prediction of customer behavior across many disciplines to bring significant, quantifiable benefit to an organization.

Quadstone's Enterprise Practice Managers are highly experienced business consultants and data analysts, with a proven track record in our chosen markets. They are aware of the pressures and challenges organizations face from competition, industry and regulatory bodies and are therefore able to act in an advisory capacity to guide the implementation of effective customer management solutions within your organization to fulfil its goals.

The Enterprise Practice Manager is able to provide a range of value-add services that complement Quadstone consultancy services including:

Account specialist services

The Enterprise Practice Manager is the primary advocate for your organisation within Quadstone. Given the deep insight into your business and technical environment, an Enterprise Practice Manager is expected to identify and mobilize areas of the Quadstone organisation most suited to supporting your organisation's individual issues.

The Enterprise Practice Manager will be fully aware of all technical issues raised by your organisation through Quadstone Customer Support, and will work closely with this team to ensure appropriate and speedy resolutions of these issues, helping to build test cases where necessary.

This extends to Quadstone Product Management and Engineering. The Enterprise Practice Manager will be responsible for championing your most desired product enhancements, and ensuring development plans for future releases are compatible with your current and future requirements.

A dedicated, business focused consultant

The Enterprise Practice Manager has extensive experience of implementing customer management strategies combined with a good understanding of the market-driven issues organisations are facing. This experience allows the Enterprise Practice Manager to act as a confidential advisor to your organisation, being able to provide specific guidance on the application of Quadstone software across your organisation, and act as a foil for the exploration of evolutionary and revolutionary ideas for gaining competitive advantage for your business, both now and in the future.

Exploratory workshops

The Enterprise Practice Manager program is designed to support your organisation from the earliest stages of system or project conception and will be a contributor to the ongoing evolution of the use of customer analytics within your organisation to ensure continued business benefit. To this end, the Enterprise Practice Manager is able, if requested, to conduct or participate in exploratory discussions to assess the technical feasibility of your project ideas, to assist in determining the business case for such projects, and advising on best practices.

Project review and assessment

The Enterprise Practice Manager understands the focus of your projects and the business benefits your organisation expects to realise from them. The Enterprise Practice Manager will, if required, be able to conduct regular reviews during the project cycles to ensure that the project is meeting its technical and business objectives and to take corrective action where necessary.

Summary

Quadstone Enterprise Practice Manager program is an innovative means of addressing the many challenges faced by major organisations today and delivers the following key benefits:-

• An opportunity to develop a deep, long-term relationship between your organisation and Quadstone with an emphasis on continuity of contact and return on investment in the Quadstone System.
• A platform for highly qualified communications to take place between your organisation and Quadstone on a broad range of business issues and best practice.
• Advocacy of your organisation's issues and requirements within Quadstone.
• A measured and accountable focus on long-term customer satisfaction.